The expectations of customer grow every year with the changing market demands. A better customer experience will help in enhancing the bottom-line of your organization. Customers always demand real-time, quick and informative experience while speaking to the customer support executive. Managing personalized customer experience has become a key objective for travel and hospitality industry. By convincing customer and fulfilling their request, the Return on Investment (ROI) of the industry can increase. According to a recent survey report, it is seen that around 78% of consumers leave the business with the company owing to bad service experience. This is why travel companies seek the help of domain expertise in customer service, technology, and operations to provide best traveler-centric social media services.
The social media customer service is undertaken by a team of experts on GDS, baggage, loyalty and other travel processes. The technology system enables executives to expertly resolve customer queries posted on social media and provide them personalized experiences. The objective of social media customer support is to retain existing and new customers, boost efficiency, increase revenue, and improve customer satisfaction. BPO solution gives a competitive edge and helps customers stick with the brand longer period of time after having a good experience. A strong social media customer service can lead to increased acquisition, conversion and retention of customers. It is very important for the companies to enhance the revenue potential for the travel companies and this can only be possible with effective content strategy and end-to-end communications.
Benefits of the best customer support services:
- Enhanced customer satisfaction
- Robust multi-lingual support
- Integrated CRM solution
- Extensive technical support
The customer support service providers work closely with airlines, travel agencies, hotels and other travel companies to set-up, manage, scale up and monitor their customer service and engagement practice with customers through social media platforms. The service provider also provides multi-channel and multi-channel customer service across voice, email, chat, and social media over 20 international languages worldwide.
