Now a days, there
are many customers who either book online or pre order added in-flight
services. The incorporation of airline call centers
offers a balance between technology and personalization to customers. Check
out some more benefits here:
Human Touch
Airline call
centers are responsible for nearly 15% of the bookings which are more often
than not of higher value as compared to online sales. Complex purchases, rerouting,
altering of tickets, last minute bookings and adjustment of tickets all require
the help of a call center agent. Travelers find it much easier to explain their
predicament to a live agent than to the sound of a machine prompting them to
put in their details to make the necessary changes. Call centers are also
welcomed by those who are uncomfortable with technology or for those who prefer
to deal with people. Time is everything and customers do not like waiting for
too long. By using the services of an airline call center, chances are that the
agent will be able to assist you promptly. The live agents are trained to
provide the best in services and have in depth knowledge to ensure they provide
you with the best reservation experience.
Convenience,
Efficiency And Security
There are some
people who manage most of their tasks on their phone and prefer modern methods of
payment transactions and on the other hand there are travelers who are concerned
with digital security, online theft and fraud. In order to bring solution
between these two sets of people by creating a portal that uses the best of
digital technology and human assistance. Many of the airline call centers have introduced a new approach of guiding customers
through the selection of their tickets but completing the final transaction
through a link that takes them to a secure payment platform online. Call
centers can now be reached through digital channels or through social media
platforms and chats. They provide multiple payment options as well as support
and interaction where required.
Airline call centers will only be strengthened by digital technology and
will remain an important part of air travel.
