Robotic Process Automation (RPA) is a part of the futuristic and highly potent technology built for the future. It refers to partially or fully automated software tools developed to serve multiple purposes across various industries, including airlines. These manual, rule-based computer software 'robots' can execute various repetitive and rule-based digital tasks. Likewise, RPA in airlines has also become the need of the hour in modern times.
RPA
helps in streamlining and automating various rules-based business processes and
operations. It also offers few key benefits, which include:
- Quality
- Speed
- Compliance
- Lower costs
The
technology finds extensive use in airlines and various other sectors like real
estate, etc., for tasks like filling in the same information at multiple
locations, data re-entry, and other copy-paste tasks. Specifically, RPA in airlines has brought about major
changes all across the aviation industry and stands to be a potential
game-changer. In the present time, when the industry is trying to make a
comeback from the devastating impact of the Coronavirus pandemic, it can indeed
work wonders. The biggest benefit of the technology is in saving costs, along
with helping airlines offer better and seamless services to passengers while
focusing on other tasks of higher value.
The Involved Technologies
RPA in airlines also includes more complex technologies such as:
- Machine Learning
- Artificial Intelligence
- Optical Character Recognition (OCR)
- Text Analytics
Assorted Facilities
With
the aviation industry restarting gradually after a slowdown due to the pandemic,
there will be several significant changes in airport and airline processes.
Tasks like revenue accounting, auditing, and a lot more may stand to be
extremely challenging under the current situation. In this scenario, RPA can
offer several key facilities in the highly functional areas of airlines, which
include:
- Passenger Revenue
Accounting (PRA)
- Cargo Revenue
Accounting (CRA)
- Fare
- Tax
- Commission
- Other Auditing
Services
