Enterprise Agility – The Strategy that Brings Success to Your Business

The growth of global businesses in the IT sector has led many companies to embrace enterprise agility as a management strategy. However, agility is not an exact science but a flexible tool that you can fine-tune for any organization. Hence, companies should consider several factors before deciding on the best approach for their organizations. Below are the reasons why you should use enterprise agility.

1. Growth of Productivity

Natural or organic agility refers to the business functions that occur naturally due to changing market conditions or customer needs. Organic enterprises consist of cross-functional, self-sufficient groups that collaborate effectively, thus maximizing productivity with fewer resources. This kind of agility is commonly beneficial for small enterprises or start-ups and is hard to maintain for a long time.

2. Flexibility

Professional enterprise agility refers to the teams involved in software development activities that aim to deliver the most reliable, flexible, and viable software solutions. Professional teams use formal methods and frameworks to identify and quantify business issues. They work within set constraints to provide quality solutions.  To be sure, these agile approaches involve more time and resources than natural agile practices but yield tangible benefits to the organization. By definition, professional, agile groups make sure to improve the quality and reliability of the applications used by the enterprise.

3. Long-Lasting Advantage

The ultimate goal of agile groups is to achieve a lasting competitive advantage for their enterprise through continual improvement. Their agile strategies have revolutionized the way software development companies operate. This in turn allows them to capitalize on their unique skills and expertise to become a leader in their respective field.

4. Positive Customer Experience

Customer value stream mapping (CUV) is a powerful planning tool that enables enterprises to create business value streams. It helps business managers to

·       Determine the areas that need improvements

·       Find out value streams that need development

·       Employ those value streams

·       Monitor their success

·       Find the right time to terminate them

This flexible management tool provides critical insight into improving productivity, reducing costs, increasing efficiency, and streamlining operations.

To benefit from enterprise agility, it is crucial to employ a successful mindset change initiative. Achieving this mindset shift will enable businesses to reduce waste, Increase profits, improve productivity, mitigate risks, and Gain a competitive advantage. For the best services, you can contact IGT solutions.

The Need for Professional Quality Engineering and Assurance Services

Quality engineering and assurance (QEA) is the systematic approach to achieving and maintaining the process quality, application quality, and systems quality in any organization. It extends to all processes with modern cutting edge technologies, spearheaded by artificial intelligence. Companies like IGT Solutions offer high-end quality engineering and assurance services to diversified sectors.

Robust quality assurance is mandatory for any progressing organization. The main reasons that you require professional quality engineering and assurance services include:

1. Fast production time

You may emphasize on fast production time but it is of no use without great efficiencies. Thus, quality engineering and assurance services ensure zero-error production and work to improve the rejection ratio of any organization.

2. Enhanced accuracy

The improved standards of production or services increase the accuracy rate of any organization. Thus, the functional or other types of testing aim at calculating the accuracy of the product. They further provide the necessary insights for its quick improvement. The role of DevOps-based testing is of high importance in this regard.

3. Round-the-clock quality and reliability

The strict supervision of quality engineering and assurance services ensures reliable services to global customers. The enhanced quality assurance maturity presents your organization at a global level. Hence, the need to zero in on the best service provider is important. This is where the assistance of IGT Solutions can prove instrumental.

4. Reduced market time

An array of quality engineering and assurance services reduces time to market. Thus, these effective tools facilitate the introduction of new products and services.

5. Bunch of quality services

Whether you are looking for quality engineering consulting services or quality assurance transformation to modern disruptive technologies, all are possible with QEA services. Intelligent test automation and independent product testing services empower the organizations with the greatest accuracy levels.

The digital assurance services cover end-to-end accessibility, usability, and improved accuracies to provide a great customer experience globally.

To conclude, consistency is the key to business. You can ensure the best acceleration for your business with quality engineering and assurance services from reputed organizations like IGT Solutions. It helps your business to cater to customers better and enjoy digital success.

Is Optimizing Social Media for Travel Industry a Good Option

Optimizing social media for travel industry is indeed a great initiative by combining human interaction with Artificial Intelligence. IGT Solutions manage the personalized customer experience on social media with an integrated multi-channel service strategy. Its experts work actively in solving customer queries on various social media platforms.

Travel Industry and Social Media

Using social media for travel industry is not a new deal but an enhanced idea. Since the travel industry depends majorly upon word of mouth, social media is a great platform to communicate and convey preferences. Most of the travelers trust the social media recommendations as it plays a major role in brand awareness. A platform that explains and provides it as a major marketing tool can help travel agents in exploring new business dimensions. Here is how:

1. By offering the rich deals

When you deploy social media in  travel industry, you can come up with exciting deals with a captivating presentation. You can discuss and disclose the appeals in the trendiest way. This further creates major importance when it comes to brand awareness. All you need is to catch the right eyeballs for your brand whom you could convert to leads.

2. By getting connected with people

When you ask your customers to post reviews on social media channels, it helps you grow. Social Media Services help you to benefit from this opportunity in the most effective way. You can easily utilize social media fortravel industry by offering useful travel tips and ideas. Here, the importance of the right content posted at the right time is of great importance in order to create a buzz among the travel freaks.

3. Don’t follow, be the trendsetter

You must raise your head from the stereotypes advertising on social media for travel industry. With powerful thoughts and strategic implementations, you can achieve expert-level perfection for your seamless customer interaction on social media.

Optimizing social media for travel industry is all about engagement strategies. IGT Solutions eliminates several middle layers that may blur your performance and establishes end-to-end solutions for better results.

Robotic Process Automation (RPA) in Airlines – The Need of The Hour

Robotic Process Automation (RPA) is a part of the futuristic and highly potent technology built for the future. It refers to partially or fully automated software tools developed to serve multiple purposes across various industries, including airlines. These manual, rule-based computer software 'robots' can execute various repetitive and rule-based digital tasks. Likewise, RPA in airlines has also become the need of the hour in modern times.

Benefits of RMA in Airlines

RPA helps in streamlining and automating various rules-based business processes and operations. It also offers few key benefits, which include:

• Quality
• Speed
• Compliance
• Lower costs

The technology finds extensive use in airlines and various other sectors like real estate, etc., for tasks like filling in the same information at multiple locations, data re-entry, and other copy-paste tasks. Specifically, RPA in airlines has brought about major changes all across the aviation industry and stands to be a potential game-changer. In the present time, when the industry is trying to make a comeback from the devastating impact of the Coronavirus pandemic, it can indeed work wonders. The biggest benefit of the technology is in saving costs, along with helping airlines offer better and seamless services to passengers while focusing on other tasks of higher value.

The Involved Technologies

RPA in airlines also includes more complex technologies such as:

• Machine Learning
• Artificial Intelligence
• Optical Character Recognition (OCR)
• Text Analytics

Assorted Facilities

With the aviation industry restarting gradually after a slowdown due to the pandemic, there will be several significant changes in airport and airline processes. Tasks like revenue accounting, auditing, and a lot more may stand to be extremely challenging under the current situation. In this scenario, RPA can offer several key facilities in the highly functional areas of airlines, which include:

• Passenger Revenue Accounting (PRA)
• Cargo Revenue Accounting (CRA)
• Fare
• Tax
• Commission
• Other Auditing Services

IGT Solutions is one of the leading names offering advanced services for the implementation of RPA in airlines. Working with several major businesses, it specializes in the field of automation and can offer all-inclusive, affordable, and appropriate services.

Importance of Airline Customer Service in the Aviation Industry

In the aviation industry, customer experience holds a lot of value. This is because airlines rely heavily on their customers for the business. If the customers have a pleasant experience, they are likely to choose the same airline again. However, a slight inconvenience from the concerned airline could make the customer never choose the airline again. In order to make your passengers feel special, you should hence personalize the entire experience.

Hiring the Best Airline Customer Service

The company you hire to provide airline customer service should ensure complete customer support before, during, and after the flight. Extending capable support at all these stages can be rather complex and pose a major challenge. However, improving the services can lead to better travel experiences, happier customers and improved service ratings. Mentioned below are a few ways an agency can improve customer service:

 

Customer Experience Management

A reputed provider of airline customer service should personalize its offerings for the customers. This could include claims and refund processing, inquiry, tracking, and all other queries associated with travel. 

 

Handling General Enquiries

It is likely for passengers to face difficulties during the booking process. This could be in the form of issues with the payment method or perhaps queries related to hidden costs. In such situations, airlines can recognize the problem and then offer effective digital solutions. An efficient airline customer service should ensure that customers don’t have to worry about meager issues and have a hassle-free experience. 

 

Language Capability

Airlines cater to customers from around the globe. Therefore, it is essential to offer services in major languages spoken across various geographies. While it is impossible to cater to every single language, airlines that can provide services in multiple languages are likely to hold more preference.

Summing up, in the aviation industry, as in almost any other vertical, building customer loyalty is crucial. This is where IGT holds a suave repute. You can trust this renowned company for superior airline customer service. Its innovative digital solutions would help you ensure utmost customer satisfaction hence opening the avenues for more revenue generation.

ADM for Refunds: Problem and Solution

 Airlines and online travel agencies (OTAs) and people employed there – the time is tough for all. Ever since the pandemic, the airlines' industry has taken a historic hit. Agent/Agency Debit Memo or ADM could pose a respite to the companies in this situation. Nevertheless, it would tend the travelling agents and hence the customers to bear significant losses on their flight bookings done during the lockdown period. So, what is the solution to this? Here is more on this discussion. 

What is ADM for Refunds?

 

An agency debit memo (ADM) is a notice issued by a carrier to a travel agent, requiring the recipient to pay a sum of money to the former. The payment demanded is compensation for the loss incurred to the airline due to non-adherence of the airline's policy by the travel agent. 

 

The entire ticketing lifecycle from flight reservation to post-ticketing billing adjustment (cancellation to refund)relies on several factors like commission, exchanges, fares, chargeback, fees, refunds, taxes, bookings and miscellaneous issues. Involvement of multiple factors makes the calculation of loss and recovery a tedious task.

 

How big is the ADM for refunds problem?

According to IATA, for every US$900 of the ticket sold, ADM can recover US$1.In 2015, airlines issued 2.3 million ADMs transactions for a value of US$579 million, and it took a whopping amount of US$150 million to manage the ADM process. The complexity of fare rules and ticket issuance and refund processes not just cost the airlines in terms of revenue but also in terms of poor customer experience. The delayed processing often blamethe sour relationship between OTAs and airlines.

 

How to solve the ADM for refunds issue?

Thanks to AI, Machine Learning, and NLP (Natural Language Processing) that automate the ticketing system and ADM refunds processes. Fare Note Interpreter from IGT Solutions is one such tool that uses these advanced technologies to add value to the aviation industry's stakeholders. It expedites the processes and reduces the probability of errors by successfully interpreting even the most complex fare rules. It's compatibility with popular reservation systems, and GDS makes its adoption easier.

 

Therefore, if you too are looking for an ADM for refunds solution for your business, IGT solutions may well help you out.

 

Digital Transformation In The Travel Industry – Paving Way To Success

The travel industry was enjoying a significant boom when the unpredictable COVID-19 played the spoilsport. Trains, flights, buses, and all other forms of transportation remained still due to lockdown worldwide, as well as in India. Months after the outbreak of the pandemic, the travel industry is now recovering, slowly and steadily, and digital transformation has played an important role in this regard. Despite the end of the quarantine period, people are apprehensive about stepping out of their homes.  

The Travel Hassles

The fear of corona virus prevails in the minds of people hitherto. Thanks to the massive digital transformation in the travel industry, things are getting back on track. It is true that people will no longer make queues in front of railway stations or airports. However, the travel-related hassles would again arise as the world gets healthier, and things start getting better. What should the travel industry or professionals in the travel industry do till then? 

Well, it is time to reinvent and adopt measures to tackle the sea of changes that the world has in store. If you have to do business in the year 2020 and after that, you need to build a strong digital presence. 

Questions That Could Build Your Digital Presence

It is wise to get ready for digital transformation in travel industry else it will be difficult for businesses to thrive. To start with, try answering the following questions:

• Is your company or business available on the Internet?
• Are you easily accessible to your consumers or clients online?
• Is all the information present on your website or online store true or needs an overhaul?
• Is digital marketing of your company going well or you need to make statistical changes?
• Do you need to hire a digital marketing professional or an agency that will ensure your website or online store is ranking high on Google? 

Digital transformation in the travel industry is a new normal. To exist and make profits, you have to ensure that your clients can find you online. IGT solutions can help you achieve this goal.