How to Find Potential Candidates for Call Centres in Cape Town?

Successful hiring of customer care executives needs an eye for what is beneath the surface. In addition to the technical skills, you must assess the soft skills of the candidates as well. Therefore, if you want to find potential candidates with adequate experience working in call centers in Cape Town, here is what you can do.

Skills to look at the applied candidates

When searching for candidates, it is crucial to figure out the productive candidates. The new hires must know how to deal with angry customers. A skilled and experienced candidate can take care of your customers better.  Make sure the person is good at communication and customer handling and an avid learner.

1. Memory

When it comes to offering excellent customer care service, the candidate must learn how to memorize everything. Make sure the person has received the desired training to grasp the product knowledge with ease. It will help the person to get the product details quickly and convey the same to your customers.

2. Creativity

At times, you need to go out of the box to convince the customers. The executives in the call centres in Cape Town should, therefore, be creative enough to tackle the complex situations through their presence of mind. Their way of troubleshooting the problem should satisfy the customers.

3. Multi-lingual  

When hiring call center executives, you must give more importance to bilingual support candidates. It will be helpful for your business growth. For instance, if you have a French speaker on your existing team, you can expand your business to almost 200 million people.

4. Efficiency

The callers or customers hate to wait since it feels like you are standing blindfolded. Hence, your business needs candidates who value time and respond to customers quickly. It increases your customers' satisfaction. So, whenever you check resumes, check metrics that indicate candidates' productivity. Like:

·       Made almost 500 outbound calls each week

·       Solved queries of 350 customers on average every month

5. Patience

When a caller is angry, the job of your selected candidate should be to pacify the customer. Your executive must stay calm and know how to handle the situation. Good candidates should know how to show grace and courtesy even when the customers are in a bad mood. Here are the three-step solutions to handle this type of situation:

·       Listen to the customers about what went wrong

·       Make the customers feel comfortable

·       Apologize and offer a solution to the customers

At times, your business demands a full-fledged team, which you may find hard to manage at your end. In such circumstances, you can outsource the services of reputed call centers in Cape Town. This will also set you free from hiring individual customer care executives and help you add to your revenues.

Summary: When hiring call center executives, you should take care of several essential aspects. Your selected candidate should be creative and efficient, have a sharp memory, be patient, and have good communication skills. If your demand is a big one, outsourcing your task to call centers in Cape Town will be a wise move.